BOOKING CONDITIONS - YOUR CONTRACT WITH CORONA HOLIDAYS OF LONDON LTD - A MEMBER OF ABTA.

1. Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all your party the terms of these booking conditions. All accommodation and ground arrangements described in this website are contracted with Corona Holidays of London Ltd. (the Company: ABTA V307X), unless otherwise stated.

A contract will exist as soon as we issue our Confirmation Account. This will be made on the terms of booking conditions which are governed by English Law and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of the courts of Scotland or Northern Ireland if you wish.

You must be properly insured and we require all our clients either take our insurance, or one with benefits comparable to, and not less favourable than ours. We accept no responsibility or liability which may arise from the failure of clients to take out adequate insurance. We have arranged an excellent policy, which is underwritten by Travel & Personal Underwriters Ltd. (Click here to go to insurance details)

2. Your Financial Protection.
We are a member of ABTA which provides for your protection in the event of our insolvency (ABTA 20432/V307X). Click here: for full information on this vital aspect.

3. Your Holiday Price
When you make your booking you must pay a deposit of £50 per person (Insurance is extra if required). The balance of your holiday price must be paid not later than nine weeks before your holiday start date. If the deposit and/or balance is not paid on time, we reserve the right to cancel your holiday, retain the deposit and apply cancellation charges as set out below. The price of your holiday is fully guaranteed at time of booking and will not be subject to any surcharges.

4. If You Change Your Booking
If, after our confirmation account has been issued, you wish to change your holiday arrangements in any way, for example your chosen start date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person plus any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

5. If You Cancel Your Holiday
You, or any member of your party, may cancel your holiday arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your holiday arrangements, you will also have to pay applicable cancellation charges up to the maximum shown in clause 6.
NOTE: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

6. If We Change or Cancel Your Holiday
It is unlikely we will have to make any changes to your holiday arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor, and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your holiday arrangements. However we will not cancel your holiday arrangements less than 8 weeks before your start date except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked holiday arrangements, you can either have a refund of all monies paid or accept an offer of alternative holiday arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your holiday arrangements, we will pay to you compensation as set out in this clause.

If a major change to your holiday becomes necessary we will inform you as soon as reasonably possible if there is time before your UK departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

The compensation that we offer does not exclude you from claiming more if you feel entitled to do so.

Force Majeure: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

7. If You Have A Complaint
If you have a problem during your holiday, you MUST PROMPTLY AND IN WRITING inform both the local supplier (e.g. the hotelier) and our resort agent, who will immediately endeavour to put things right. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate, validate and rectify your complaint whilst you were in the resort and this may affect your rights under this contract. If your complaint cannot be resolved on the spot, our local agent will ask you to complete a report form, the original of which is for you, and a copy will be forwarded to our UK office. Please follow this up within 28 days of your return home by sending us the Quality Control Questionnaire you will be given with your tickets, and writing on its reverse side all other relevant information. Please keep your comments concise and to the point to assist us in quickly identifying your concerns and speed up our response to you.

8. What Happens To Complaints
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes arising out of, or in connection with this contract which cannot be settled amicably, may be referred to arbitration under a special scheme, which, though devised by arrangement with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or the consequences of such injury or illness. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. If you elect to seek redress under this scheme, written notice and a Statement of Claim requesting arbitration must be received by the Chartered Institute of Arbitrators within nine months after the scheduled date of return from holiday. Outside this time limit, arbitration under the scheme may still be available if the company agrees, but the ABTA code does not require such agreement.

Full details of the scheme are available from The Association of British Travel Agents at 68-71 Newman Street, London W1P 4AH or on the ABTA website (www.ABTA.com).

9. Our Liability To You
We accept responsibility for ensuring the holiday which you book with us is supplied as described in this website and the services offered reach a reasonable standard. Beaches and areas around holiday accommodation do not form part of the contract and have not been inspected. Pictures reflect the form rather than the specific in any accommodation since furnishings etc., may vary. If any part is not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you reasonable and appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the price of the original holiday arrangements.

We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors whilst acting within the scope of, or in the course of their employment in the provision of your holiday arrangements. We will accordingly pay our clients such damages as might have been awarded in such circumstances under English Law.

10. Personal Injury Unconnected With Your Booked Holidays Arrangements
If any client suffers death, illness or injury whilst overseas arising out of activity which does not form part of the foreign holiday arranged through us, we shall, at our discretion, offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our written authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.

11. Amendment of these Booking Conditions
This contract is made at the offices of the Company on the terms of these booking conditions as governed by English Law. No employer or agent of the Company has the authority to amend these conditions in any way.

12. Travel Arrangements

We do not offer travel arrangements as part of our holidays. We will provide you with details of flights and ferries where relevant. If you ask us to book travel arrangements for you we will do so as agent for the transport provider and their terms of conditions will apply. Copies of these are available upon request prior to time of booking. They will also be sent to you following the time of your booking.

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